The day you buy a piece of equipment is just the first day of a long relationship with the manufacturer. Manufacturers push their equipment to its limits to maximize its technical capabilities and improve volume output. Because of this, every press or furnace fails eventually – and it’s never at a “good” time. The only question that matters at that point in time is who you have in your corner fighting for you. Gasbarre customers know that when a “down” situation occurs, Gasbarre will be there for them. No questions. No hesitation. Just results.
When a piece of equipment is installed by Gasbarre, our top priority of to ensure it runs for the long-haul! Everyone in the organization knows this and lives by it. Every machine in any operation is due to “go ‘down” at some point. You have to make sure that you choose the right company with the right service mentality to trust with this long-term acquisition. Recently, Gasbarre’s Press Service Department was alerted of a PRESS DOWN situation. The specific press was installed in 2012, a THX550-2-3 (two uppers/three lowers) and is one of our customer’s most important presses.
After a diagnostic phone call with our customer, we determined that the main pump motor had failed. Gasbarre had the team on-site the next day to remove the pump for evaluation and repair. Our team worked effectively to remove the pump by 3pm. At that point, our trusted partner Ludwig Electric was ready to pick up the motor and they were on the road by 5pm that same day! Ludwig Electric had the motor repaired and back to Gasbarre within three days, what service! Then our crew was on-site again for installation and testing. For most OEM’s, when a critical component like this fails, it could take weeks to diagnose, dispatch a team on-site, repair, and complete the mission. For Gasbarre, it is who we are. We were established and have flourished because of our service. In this instance, our customer was down for only 7 days, which will allow them to continue to serve their valued customers.
When manufacturers select Gasbarre, service comes first. It is the mission of all of our members to ensure that our customers installed equipment is producing product effectively and efficiently. Gasbarre’s commitment to service has been a driving factor of our success.
Gasbarre’s expertise in design, engineering, machining, fabrication, and assembly has been earned over nearly 50 years in business. Our engineers, technicians, and assemblers have extensive experience in mechanical, electrical, and hydraulic applications, providing the breadth and depth of experience to support most any requirement.
The key to our success is based on listening to our customers’ needs and finding solutions to those needs. Most importantly, we continue to work closely with each customer after the sale to ensure all of their needs are met. Gasbarre becomes an extension of our customers’ business, a part of their success
We custom design machinery, machine and fabricate, and assemble. Our engineering staff is equipped with the latest software technology, including 3D modeling. We consistently maintain and upgrade our fabrication, machining, and assembly equipment to ensure that we produce quality, cost effect components and assemblies.
Please give us a call if you would like to learn more about where we are going. Call (814.371.3015) or email ([email protected]) us today!