BASIC PURPOSE:
The Technical Customer Support Manager is responsible for managing the division’s Customer Service Department. This leadership role is critical in ensuring team members quickly and efficiently respond to inbound support issues, and that the issues are resolved as quickly as practical. The successful candidate will play a direct role in supporting customers by handling incoming requests for service and support in addition to managerial duties. The role also involves refining processes and procedures, while reporting on results, to exploit opportunities and address weaknesses in our drive to our goal of 100% customer satisfaction.

PRINCIPLE ACCOUNTABILITIES:

ESSENTIAL FUNCTIONS:

JOB SPECIFICATIONS/PERSONAL QUALIFICATIONS:

Application Form


    Skip to content